Mobile
DCC-Customer-Care@currencyselect.com.au
Address
Level 11.
10 Bridge St, Sydney, NSW, 2000
Australia
General | Resources |
Integrated Payments | |
Contactless Payments | |
Reporting |
We will send a payment instruction to your bank the next day (T+1) for all transactions processed up until the last settlement today (T+0). This is true no matter what time you settle. So if you settle at 12:15am today (T+0), then all transactions performed between 12:00am and 12:15am will be sent to your bank the next day (T+1).
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This depends on your bank because we can't control when they physically credit your account. We can only guarantee transmission of the payment instruction to your bank on T+1 and that the credit date will be the same (T+1). Your bank may take another day to provide cleared money into your account.
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The exact length of time is dictated by the cardholders issuing bank, however the standard period is 30 days if no action (completion or release message) is taken on the original auth.
You can speed up this process my using Currency Select's Merchant Portal to send of a 'Preauth Cancel' message to the cardholders issuing bank, which also allows you to email a receipt confirmation to the cardholder.
In rare cases, even after sending a completion or auth cancel message, the cardholders issuing bank may still not release the preauthorised amount. In scenarios like this, it is recommended that you provide as much documentation to the cardholder around your efforts to release the preauthorisation and have them contact their bank.
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Typically statements are generated and sent in the first full week of the month, after the Currency Select Settlements team has completed their month end reconciliation.
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An integrated transaction is solely reliant on the network and internet connection at the property. If you are finding that your integrated transactions are taking a while to process, this could be the result of;
To troubleshoot this issue we ask that you please:
If you have attempted the above and are still experiencing issues, please contact our Customer Care team by email DCC-Customer-Care@currencyselect.com or alternatively call 1800 767 338 (Option 3).
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Yes, all Currency Select terminals accept various Contactless payment methods including; Visa, MasterCard, Amex, China Union Pay as well as mobile wallets including Apple Pay, Samsung Pay, WeChat Pay and Alipay.
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If your Currency Select terminal is not reading cards that are being tapped (Contactless), there are a number of reasons the terminal might not be reading the card. These include:
If all of the above steps have been completed and you are still unable to get your terminal to read the card, it may be a hardware fault and therefore we recommend you contact our Customer Care team by email DCC-Customer-Care@currencyselect.com or alternatively call 1800 767 338 (Option 3).
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Yes, Currency Select provides full enhanced reporting which includes all the necessary transaction fields required to assist with end of day reconciliation/balancing. Our reporting is also broken down by Terminal ID, making it easy to identify where a transaction originated and eliminates the need to manually print off batch reports on the terminal itself.